New Patient Information

Scheduling appointments

All appointments are scheduled by phone at (604) 926-6868 or online. We highly recommend that you book at least 4 appointments to ensure that your treatment is started in a timely manner and that no delays occur due to incompatible schedules.

You will find that we do our best to run on time and we respect that your time is as valuable as ours. If you arrive late, your time with the therapist will be shortened to avoid delaying those scheduled after you.

No show and short cancellation policy

If you schedule an appointment which you do not attend (no show) and this happens more than once, you will be charged fully for this visit. This will also apply to same day cancellations with short notice.

First appointment

Please arrive 10 minutes before your scheduled first appointment to ensure your registration details have been completed before your time with the consultant begins.

Be sure to bring the following, if relevant, for your registration:

ICBC clients – bring your Doctor’s name and referral, ICBC claim number, adjustor’s name as well as your BC Services Card/Driver’s Licence and your MSP number (CareCard).

RCMP/DVA/MSP exempt status – Please speak to the receptionist about specific coverage for these groups.

All other clients – Physiotherapy is not covered by the Medical Services Plan of British Columbia, however, your individual extended health insurance plan may cover part/all of your physiotherapy. You are required to pay for your treatment in full on the day of the treatment; a receipt for the services rendered will be issued at the time of your visit which you can submit to your extended health plan. We accept cash, cheque, VISA or Mastercard.

Certified Hand Therapy – Please note that Winnie Sin is an Occupational Therapist (OT) providing Hand Therapy Services and as such her services are not always covered by extended health insurance plans. Please check your policy details with your insurance provider.

Subsequent appointments

Subsequent appointments are usually scheduled for ½ hour; one-hour booking is available on request. Some of this time may be dedicated to charting, discussion, treatment planning and/or generating reports to communicate with your permission to the rest of your health team.

Office hours

We are open Monday to Friday 7am-7pm.


Parking is free. There is underground parking accessible at the end of Clyde Avenue off  15th Street.

What to wear to your appointment

Please wear or bring suitable exercise clothing for each visit.